Privacy Policy

1. Introduction

Ascendry Group is committed to protecting the privacy and security of personal information provided to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Taiwan Personal Data Protection Act and international data protection standards.

This policy applies to all personal information collected through our website, email communications, and consulting engagements. By using our services or providing us with personal information, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide

• Name and contact information (email address, phone number, business address)
• Company information and professional details
• Investment objectives and requirements
• Financial information relevant to consulting services
• Communications you send to us

2.2 Automatically Collected Information

• Website usage data (pages visited, time spent, navigation patterns)
• Device and browser information
• IP address and location data
• Cookie data (see our Cookie Policy for details)

2.3 Information from Third Parties

With your authorization, we may receive information from professional advisors, business partners, or public sources relevant to our consulting services.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing investment consulting services and responding to inquiries
• Communicating about our services, appointments, and engagements
• Processing service agreements and payment transactions
• Improving our services and website functionality
• Conducting research and analysis to enhance service quality
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and security threats
• Sending relevant updates and information (with your consent)

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract: Processing is necessary to fulfill our consulting service agreements
• Legitimate Interest: Processing serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing is required to comply with Taiwan laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Professional service providers assisting with legal review, accounting, technology services, and business operations. These providers are contractually obligated to maintain confidentiality.

5.2 Professional Partners

With your explicit authorization, we share relevant information with legal advisors, financial institutions, or other professionals involved in your investment process.

5.3 Legal Requirements

We disclose information when required by Taiwan law, court orders, or regulatory authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response procedures for potential data breaches

While we take reasonable precautions, no system is completely secure. We encourage you to maintain the security of your own systems and credentials.

7. Data Retention

We retain personal information for the following periods:

• Active consulting engagements: Duration of engagement plus seven years
• Marketing communications: Until consent is withdrawn
• Website usage data: 24 months
• Financial records: As required by Taiwan tax and accounting regulations
• Legal documentation: As required by applicable laws

After retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law.

8. Your Rights

Under Taiwan data protection law, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie management tool.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your information is primarily processed and stored in Taiwan. If international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or our data practices, please contact:

15. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the National Development Council, Taiwan's data protection authority.